Shipping Policy

At Honey Bee Genetics, we want you to feel confident and cared for with every order. We guarantee that our queens arrive alive and in good condition, and if something isn’t right, we want to know so we can help!

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If your queen arrives deceased or damaged, please fill out our contact form within 24 hours of delivery. Be sure to include a photo of the queen in her cage so we can review the issue and determine the next steps. If the queen’s death may have been caused by a shipping delay, please also include a photo of the shipping label to help us with the shipping insurance claim.

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If your queen arrives deceased, and you notify us within 24 hours of delivery with the required photo, we’ll replace her at no additional cost.

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A quick note about queen introductions: While we stand behind the condition of our queens upon arrival, we cannot guarantee that a queen will be successfully introduced or accepted by your colony. Queen acceptance depends on many factors, including hive conditions and introduction methods, that are outside of our control. For this reason, we’re unable to offer replacements or refunds for queens that are rejected by a colony.

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We appreciate your trust in Honey Bee Genetics and are always happy to hear from you if you have concerns about an order. Please fill out our contact form so our team can review your situation and help however we can.

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Thank you for choosing us!